REFUND POLICY

We do our best to carefully pack and inspect all our products before they are shipped. We also place a high value on building a trust-inspiring relationship with our customers. Due to the nature of our products, opened and lit candles cannot be returned or refunded. However, we will replace, or refund products damaged during shipment if photographic proof of damage is submitted to info@clevershinc.com within 7 days of delivery.

When contacting us, please include in the body of the email your order number, a brief description of the reason for the return, and let us know whether you are seeking an exchange or a refund.

Once your refund is approved, please allow 1-2 weeks for your refund. We will send an email once the item(s) has been received and your refund has been processed.

Refunds for Custom Orders

Please note that custom orders are non-refundable. Due to the personalized nature of these items, we cannot accept returns or offer refunds once the order has been placed. If you have any issues or concerns with your custom order, please contact our customer service team for assistance.

Exchanges

We do not offer exchanges. If you have any concerns about your purchase, please get in touch with our customer service for assistance.

Disclaimer

Once an order is marked as delivered by our shipping carrier, we cannot be held responsible for items that are lost or not received by the customer. It is the customer’s responsibility to ensure that the delivery address is correct and to check with neighbors or local postal services if the package cannot be located. In such cases, we will not issue a refund. We recommend contacting the carrier for further assistance in case of delivery issues.